Western Union reaches settlement for scams, encourages victims to come forward

SACRAMENTO, Calif. - Attorney General Xavier Becerra announced today that California has joined a multi-state settlement with Western Union. The investigation focused on complaints by consumers who used the financial institution's wire transfer service to inadvertently send money to third parties involved in schemes to defraud customers. 

Western Union agreed to pay $586 million dollars to provide refunds to victims through a related, but separate agreement with the Federal Trade Commission and the U.S. Department of Justice filed in January. 

Under the terms of the federal settlement, California consumers who made a wire transfer through Western Union between January 1, 2004 and January 19, 2017 may be eligible for more than $65 million in refunds.

Information about refund eligibility and the process for filing a claim is available at:  www.westernunionremission.com. California consumers who were tricked into wiring money via Western Union are also strongly encouraged to share their experience by submitting a complaint to the California Attorney General's office at: https://oag.ca.gov/consumers/wire-fraud-refunds

If consumers receive a solicitation from an unknown source, they should be wary of wiring money because it may be a scam. 

Attorney Becerra encourages consumers to ignore such scams and report them to the Office's Public Inquiry Unit at 800-952-5225 or by submitting a complaint at: http://oag.ca.gov/contact/consumer-complaint-against-business-or-company. 


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